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Privacy Policy

Effective January 28, 2019

Goal

Send4Sign's primary goal in collecting information is to use such information to assist us in serving you. We also request information in order to provide and improve our website, services, features and content, and to administer our relationship with you (together, the "Service").

General

This Privacy Policy is provided to inform you of our policies and procedures regarding the collection, use and disclosure of your personal information, whether that information comes from send4sign.com (the "Service"), purchases you make, your other communications to us, or documents you upload.

We update this Privacy Policy from time to time. We will notify you of any material changes to this policy by posting a new Privacy Policy on our Site and either email you or notifying you through the Service or both.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis, and using or touching information in any way, including but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within the United States or internationally.

Personally Identifiable Information

  • When you use the Site or make a purchase directly through Send4Sign, and when you register or otherwise communicate with us, we may receive personally identifiable information about you. This refers to information about you that when on its own or in combination with other identifiers can be used to contact or identify you ("Personal Information"). Personal Information includes, without limitation, your name, home or other physical address, an e-mail address, phone number or other contact information, credit card number, and billing information. We also collect information that you provide that is not itself Personal Information (including, for example and without limitation, your zip code or individual preferences) ("Non-Identifying Information").

  • We will use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) to provide the Service, complete your transactions, and administer your inquiries.

  • We will also use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) to contact you with Send4Sign newsletters, marketing and promotional materials, e-mails, updates, and other information that may be of interest to you. All subscribers will be given the opportunity to opt out of receiving any such communications from us. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your "user preferences" information. (See "Changing or Deleting Information" below.)

  • Certain Non-Identifying Information will be considered a part of your Personal Information if it is combined with other identifiers (for example, combining your zip code with your street address) in a way that identifies you. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information. We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve the quality and value of the Service, and to analyze and understand how our Site and Service are used. We may also use it combined but not aggregated to serve you specifically, for instance to deliver a meal to you according to your dietary requests.

Log Data

When you use the Service, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This log data may include information such as your computer's Internet Protocol (IP) address, browser type or the website from which you are visiting, pages of our site that you visit, the time spent on those pages, information you search for, access times and dates, and other statistics. We may use this information to monitor and analyze use of the Site and the Service and for the Site's technical administration, to increase the Site's functionality and user-friendliness, and to better tailor the Site to our visitors' needs. For example, to debug problems and to optimize latency. Logs are rotated and this type of information is removed after several days.

Cookies

Like many websites, we will use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we will utilize persistent cookies to save your registration ID and login password for future logins to the Site. Second, we will utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site, and to monitor aggregate usage by Send4Sign Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you disconnect from the Site and Service and close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

E-mailing

The Service uses email for a variety of purposes, for example to notify you that your document has been signed or to notify others that you want them to sign your document. When you provide your own email address it will be used for the purpose of sending and receiving documents, administering your account, to update you about service interruptions, features, and marketing related to the Service. When you provide someone else's email address, it will be used only to notify them that you would like them to sign your document. Send4Sign will not otherwise email those recipients unless they have independently opted to create an account.

If you would like to continue to receive Send4Sign marketing and promotion emails and avoid having them be classified as spam, please add noreply@send4sign.com to your address book or safe list now.

Information Sharing and Disclosure

Subscribers

When you register through the Site, other users will not see you until they either (a) they receive a signature request from you, or (b) type your email address for the first time. After that, your email address will be permanently added to their list of potential signers.

Aggregate Information and Non-Identifying Information. We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Service Providers. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., without limitation, maintenance services, database management, Web analytics, and improvement of the Site's features), or to assist us in analyzing the use of our Site and Service. These third parties have access to your Personal Information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement

Uploaded documents

Send4Sign complies with the law. Documents that you upload are held in Columbus, Ohio and is subject to the legal jurisdictions thereof. Send4Sign will release your documents to the requesting parties upon presentation of a valid warrant or court order.

Personal Information

Send4Sign may cooperate with government and law enforcement officials and private parties to enforce and comply with the law by disclosing your Personal Information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas and notice of class certification), to protect the property and rights of Send4Sign or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical, or legally actionable activity. This paragraph does not extend to documents that you have uploaded.

Business Transfers

Send4Sign may sell, transfer, or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, reorganization, or sale of assets, or in the event of bankruptcy. If the new entity wishes to make additional uses of your information different from those described in this Privacy Policy, you will have the opportunity to decline such use at that time.

Changing or Deleting Your Information

All subscribers may review, update, correct or delete the Personal Information in their registration profile by logging onto your account. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your record in our system, please contact us and we will accommodate your request within three (3) business days if we do not have any legal obligation to retain the record. See below for privacy contact information.

Security & International Transfer

Send4Sign is very concerned with safeguarding your information. We employ administrative, physical, procedural, and technological measures designed to protect your information from unauthorized access. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the information you input and upload, and storing your information behind a firewall designed to block access from outside our network. Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your information is processed and stored in Columbus, OH. Your consent to this policy followed by your submission of Personal Information represents your agreement to that transfer.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your electronically stored Personal Data (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Our Policy Toward Children

Our Site is not directed to children under 18. We will not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at Send4Sign, support@my.send4sign.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at support@my.send4sign.com.